Apple Authorized Service
Core 1 is Oakville’s Apple Premium Service Provider. Our Apple-trained technicians use Apple-approved diagnostics and tools on every repair. And we only use genuine Apple parts. This means that all of our repairs are Apple-certified and backed by Apple.
Our Commitment to Excellence
- We act ethically and with integrity toward customers, coworkers, service providers, and Apple.
- We acknowledge our diversity, talents, and interests.
- We always put our customers first and provide a warm welcome to all.
- We empathetically engage our customers while solving their challenges.
- We seek to develop relationships with our customers by inviting them to return to our stores.
- We strive to inspire and excite our customers with every visit so that our stores are a happy place to shop, to learn, to create, to get help, and to revisit.
Our Daily Commitment
- We respect our customers' time and deliver all repair transactions in a timely, personalized, and efficient manner.
- We will always make certain our customers know what to expect.
- We treat our customers with a sense of empathy, professionalism, and urgency.
- We value every customer problem as an opportunity to excel. We listen and respond immediately to all feedback, taking initiative to make it right.
- We exceed customers' expectations by offering proper diagnosis, reliable repairs, and fast turnaround.
- We maintain neat, clean, and orgnaized stores.
- We are up to date on Apple technology, and conduct repairs using certified technicians.
- We earn trust by recommending relevant solutions that meet our customers' needs and goals.
- We welcome all customers with a smile, a helping hand, and personal attention.
- We encourage open dialogue with our people and customers to share ideas about improving our stores, our processes, and our performance.