If your iPhone, iPad, or iPod touch unexpectedly restarts or shuts down, or displays the Apple logo or a spinning gear, learn what to do.
Check your software
Make sure that your device has the latest version of iOS or iPadOS and that your apps are up to date. If the issue continues after updating your software and apps, check your hardware.
Check your hardware
On an iPhone 6 or later, check your battery health under Settings > Battery > Battery Health.
If your battery doesn't need service, and your iPhone continues to frequently restart or turn off, contact our support team.
If your iPad or iPod touch continues to frequently restart or turn off, contact our support team. If you have one of the issues below, learn what to do:
- If your apps quit unexpectedly, learn what to do.
- If your device won't move past the Apple logo or doesn't respond, learn what to do.
