If the screen isn’t working on your iPhone or iPad

Learn what to do

If your screen is too sensitive or responds intermittently to touch

  1. Restart your device.
  2. Make sure your screen is clean and free of any debris or water.
  3. Disconnect any Lightning or USB-C accessories. If your screen works after removing an accessory, try using a different outlet, cable, or charger.
  4. Remove any cases or screen protectors.

If part of your screen doesn't respond, responds intermittently, or responds even when it's not touched, contact our team for your iPhone or iPad.