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Troubleshooting

  • If you forgot the passcode on your iPhone, or your iPhone is disabled

    If you forgot the passcode on your iPhone, or if a message says that your iPhone is disabled, learn what to do.

    If you enter the wrong passcode too many times, you’ll see a message that your device is disabled. If you can’t remember your passcode, you'll need to erase your iPhone, which deletes your data and settings, including the passcode.

    If you backed up your iPhone, you can restore your data and settings after restoring your iPhone. If you never backed up your iPhone before you forgot your passcode, you won't be able to save the data on your iPhone. Follow the steps below to remove your passcode.