Apple Authorized Support

AirPods Pro Service Program for Sound Issues

Apple has determined that a small percentage of AirPods Pro may experience sound issues. Affected units were manufactured before October 2020.

If you forgot the passcode on your iPhone, or if a message says that your iPhone is disabled, learn what to do.

If you enter the wrong passcode too many times, you’ll see a message that your device is disabled. If you can’t remember your passcode, you'll need to erase your iPhone, which deletes your data and settings, including the passcode.

If you backed up your iPhone, you can restore your data and settings after restoring your iPhone. If you never backed up your iPhone before you forgot your passcode, you won't be able to save the data on your iPhone. Follow the steps below to remove your passcode.

Apple has determined that, in very rare cases, the Apple three-prong AC wall plug adapters designed primarily for use in the United Kingdom, Singapore, and Hong Kong may break and create a risk of electrical shock if exposed metal parts are touched. This wall plug adapter shipped from 2003 to 2010 with Mac and certain iOS devices, and was also included in the Apple World Travel Adapter Kit.

Apple has determined that a very small percentage of 13-inch MacBook Pro displays may exhibit one or more of the following behaviors: Display bac...

Apple has determined that a small percentage of the keyboards in certain MacBook, MacBook Air, and MacBook Pro models may exhibit one or more of the following behaviors:

• Letters or characters repeat unexpectedly
• Letters or characters do not appear
• Key(s) feel "sticky" or do not respond in a consistent manner

Apple has determined that, in a limited number of older generation 15-inch MacBook Pro units, the battery may overheat and pose a fire safety risk. Affected units were sold primarily between September 2015 and February 2017 and product eligibility is determined by the product serial number.

Apple has determined that, under very rare circumstances, a crack may form along the rounded edge of the screen in aluminum models of an Apple Watch Series 2 or Series 3. The crack may begin on one side and then may continue around the screen as shown in the images below.

Apple has determined that certain iPhone 6s and iPhone 6s Plus devices may not power on due to a component that may fail. This issue only affects devices within a limited serial number range that were manufactured between October 2018 to August 2019.

Apple has determined that some Smart Battery Cases made for iPhone XS, iPhone XS Max, and iPhone XR may experience charging issues. An affected Smart Battery Case may exhibit one or more of the following behaviors:

Apple has determined that, under certain circumstances, the screen on a limited number of iPad Air (3rd generation) devices may go blank permanently. A brief flicker or flash may appear before the screen goes blank.